Refund policy
RETURN & REFUND POLICY
At CURVÈRA, customer satisfaction is important to us. If you experience an issue with your order, our team is here to help and will work to find a fair resolution.
RETURN & REFUND ELIGIBILITY
Due to the intimate nature of shapewear products, all return and refund requests are reviewed on a case-by-case basis.
To be eligible for consideration, products must be in their original condition and free from signs of wear, damage, alteration, or misuse.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
• Your order number
• A brief description of the issue
• Clear photos showing the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.
SIZE & FIT
We strongly encourage customers to review the size guide provided on each product page before placing an order.
If you are unsure about sizing, our support team is happy to assist before purchase.
Because fit preferences may vary from person to person, sizing concerns are reviewed individually to determine the most appropriate solution.
ORDER CANCELLATIONS
Orders may be cancelled before they enter processing or fulfillment.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
REFUND PROCESS
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution or payment provider to process and post the refund.
DELIVERY ISSUES
If your package is delayed, lost in transit, or arrives with a delivery issue, please contact our support team. We will work with the shipping carrier to investigate and help provide an appropriate resolution whenever possible.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we may be unable to accept products that have been worn, washed, altered, damaged after delivery, or returned in a condition that prevents resale.
CONTACT US
CURVÈRA Customer Support
Email: curveraluxe@gmail.com
By placing an order through our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.